Electricity supplier 7 days no reason to return to the evaluation the poor implementation of the pol

 

Electricity supplier 7 days no reason to return to the evaluation the poor implementation of the pol

2014 new "consumer protection law" confirmed "the 7 days no reason to return the system after March 15th of this year started" acts against the interests of consumers and to further refine the punishment measures "no reason to return policy, clearly defined" has opened "shall not be refused to return the reason.

2014 new "consumer protection law" confirmed "the 7 days no reason to return the system after March 15th of this year started" acts against the interests of consumers and to further refine the punishment measures "no reason to return policy, clearly defined" has opened "shall not be refused to return the reason.

in March 16, 2015, Tencent Penguin cool released the latest network "online 315: Chinese netizen" cheated "report" pointed out that there have been online shopping return through user groups, very successful completion of return of consumers accounted for only 28.5%, but encountered trouble, even unable to complete the return of the proportion of users up to 70%.

as the last safeguard online shopping, "no reason to return" can become a powerful weapon to protect their own rights and interests of consumers? In order to understand the current implementation of the encounter online shopping "no reason to return" and "70%" consumer "consumer reports" trouble, in March 15, 2015, on the current domestic market share of 5 home appliance shopping online shopping the maximum rate of service platform evaluation to "no reason to return" as the core.

The

Jingdong in the mall, suning.com, Tmall, Amazon, shop No. 1 and the 5 comprehensive shopping platform to buy a smart bracelet and family laundry liquid two kinds of commodities. On the whole, the number 1 in the return of the poor performance of the implementation of the policy.

1 shop: do not fight to give back

According to iResearch

China network shopping market data show that in 2014 the market share Chinese B2C shopping website transactions were the top three Jingdong, Tmall, Suning, accounted for 61.4%, 18.6% and 3.2%, the market concentration is still high. However, the market share of the platform is not the best quality after-sales service

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" consumer reports the evaluation of selected Jingdong, suning.com, Tmall mall, shop No. 1 and Amazon 5 domestic market share of 5 home appliance supplier based on the front, and are equipped with a large warehouse in Guangzhou, flat distribution distance and ability. According to the "consumer protection law" and "consumer rights infringement behavior punishment measures" provisions, the assessment will be "no reason to return" and "after unpacking return as the key.

in order to ensure the delivery efficiency and customer service capabilities are representative of each level of the actual business platform, the platform of self Magazine selected (self distribution) smart bracelet and family laundry liquid as a return object, while receiving the return location for downtown Guangzhou CBD office building.

in the case of the goods in good condition to ensure that the reporter will receive all the goods to open the packaging and return, the results show that most of the electricity supplier platform in accordance with the law

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